Queue Management! Linear Vs Virtual Queuing

Linear and Virtual queuing are two queuing principals that are commonly used throughout every business. These two are basically used in every business, around the world. Here is something to offer you better knowledge about what they are? And how do they function?

Linear Queuing: This consists of customers physically standing in rows formed by business owners using retractable stanchions, usually retractable belt posts. The linear queuing system serves a “first come, first serve” hard and fast service rule, linear queues could feature multiple lines such as is typically found in grocery stores or in single lines that are very common in most banks and financial institutions. Linear queuing strategies ensure the fastest possible service by reducing the amount of time that is wasted between each customer being served.

Virtual Queuing: This allows customers to wait for a service without actually standing in a physically generated line. On the other hand, customers register through their devices on a kiosk or ticket printer. They are then free to browse through our shop with the environment, watching the television or just relax as they wait for their name or ticket number to be called. This is best suited to environments with longer service times such as Healthcare but is also used in hospitality and food service.

Conclusion: They both offer powerful media capabilities available with some systems to keep customers informed and entertained, reducing perceived wait time and further enhancing the customer experience.


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